Exact location, credentials, verification records and security events are not public profile fields.
HEART CONNECT · PRIVACY
Privacy Policy
This policy explains what information Heart Connect collects, why we use it, how we protect it, and the choices available to members of royal-heart.com and related Heart Connect services.
You can manage discovery, distance display, activity status, messaging privacy, consent and account options.
Reports and abuse-prevention records are handled separately from public dating-profile information.
1. Scope and who is responsible
This Privacy Policy applies to Heart Connect websites, web applications, authentication flows, dating profiles, discovery, matching, messaging, calls, verification, safety tools, support and related services made available through royal-heart.com.
Heart Connect is responsible for the service data described here. Where a third-party provider independently determines how it handles information, its own privacy terms also apply.
2. Information we collect
Account and registration data
- Name, email address, phone number where provided, date of birth or age, country and city.
- Authentication status, account identifiers, confirmation state and security-related session information.
- Required legal acceptances and optional consent preferences.
Dating profile data
- Profile photos, optional video or voice introductions, biography, interests, languages, occupation, education and relationship intention.
- Preferences such as age range, gender preference, distance, relationship goals, lifestyle and travel settings.
- Interaction signals such as likes, passes, saves, mutual matches and profile activity used to operate discovery.
Service and device data
- Approximate device/session information, timestamps, security events, browser or platform information and technical diagnostics needed to protect and operate the service.
- Support requests, billing records when paid features are activated, and records needed to resolve disputes or prevent fraud.
3. Public profile data vs. private account data
Heart Connect separates information intended for dating discovery from sensitive account and security information. Your display name, age, general city/country, relationship intention, profile content and chosen public profile details may be shown to eligible members according to your settings.
Passwords, authentication tokens, exact coordinates, private verification evidence, security events, private support records, blocked-contact identifiers, staff moderation notes and confidential safety evidence are not public profile fields.
4. Location and distance
Heart Connect may use a city or town you enter, a place you select from a location provider, or coordinates supplied by your browser only after you explicitly choose a current-location feature. Precise coordinates are used privately for functions such as nearby matching and are not shown to other members.
Other members may receive only an approximate distance or city/region label when your privacy settings permit it. You can deny browser location permission and continue using manual location entry.
5. Identity, age and authenticity verification
Heart Connect is an adults-only service. Verification may involve email, phone, face/liveness checks or identity-document checks where an approved provider is configured. Verification records can include completion status, provider reference data and limited evidence needed for security and review.
A verification badge is an authenticity signal only. It does not guarantee a person's character, intentions, background or safety.
6. Messages, calls, media and safety reports
When members communicate, Heart Connect processes message content, attachments, voice notes, call metadata and conversation preferences needed to deliver the feature, maintain participant authorization, show delivery/read state when enabled and protect the service from abuse.
Heart Connect does not need to expose members' phone numbers for in-app calls. Call connection data is used to establish WebRTC communication; call content is not intentionally recorded by the Heart Connect call feature unless a future feature clearly asks for separate consent.
Reports may preserve a scoped copy or reference to the content being reported, plus the reason, timestamps and moderation actions required for human safety review.
7. How we use information
- Provide accounts, profiles, discovery, matching, messaging, calls, location, verification and support.
- Personalize recommendations using your stated preferences and optional interaction signals without promising relationship outcomes.
- Protect members through blocking, fraud prevention, abuse detection, rate limits, moderation and account-security controls.
- Comply with legal obligations, enforce platform rules, investigate disputes and preserve evidence where necessary.
- Improve reliability, accessibility and product performance using appropriately limited service data.
- Send service messages, security notices and communications you have requested or permitted.
Where applicable law requires a legal basis, processing may rely on contract performance, legitimate interests, legal obligations, vital interests in urgent safety circumstances, or consent for optional activities.
9. AI-assisted features
Heart Connect may use AI to assist with recommendation explanations, translations, writing suggestions, profile coaching and safety triage. AI suggestions remain drafts unless you choose to use or send them. Automated signals may prioritize content for review but should not be treated as infallible.
Where AI personalization is optional, members can control that preference. Sensitive verification or safety decisions may require human review where appropriate.
11. Data retention and deletion
We keep information only for as long as reasonably needed for the purposes described in this policy, including account operation, security, fraud prevention, dispute resolution and legal obligations. Retention periods can differ by data type.
- Ordinary profile and preference data can be removed or anonymized after a valid account-deletion request, subject to technical processing time.
- Security, fraud, payment, moderation and safety records may be retained longer where reasonably necessary or legally required.
- Deleted content may remain for a limited period in backups or preserved safety evidence before final deletion.
12. Your privacy rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, withdraw consent, receive a portable copy of data, or complain to a data-protection authority.
Heart Connect also provides product controls for profile visibility, distance display, online status, read receipts, blocked contacts, marketing preferences, optional personalization, data export and deletion requests. We may verify your identity before completing a sensitive privacy request.
13. Security
Heart Connect uses technical and organizational safeguards designed to protect account and service data, including access controls, restricted private data paths, authentication controls, encrypted transport, rate limits, logging and separation of public profile data from private account records.
No online service can guarantee absolute security. If you believe your account or data is at risk, contact security@royal-heart.com.
14. Children and teenagers
Heart Connect is strictly for adults aged 18 or older. We do not knowingly permit under-18 accounts. Suspected underage use may be restricted and reviewed, and child-safety concerns may be preserved or reported where required by applicable law.
15. Changes and contact
We may update this policy as features, providers, legal requirements or markets change. Material changes will be communicated where required, and the effective date above will be updated.