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HEART CONNECT · LEGAL
Refund Policy
Refunds are not represented as automatic when the governing purchase channel or law requires a different outcome.
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Connected to relevant Heart Connect guidance.
Refund review
Eligibility can depend on where the purchase was made, whether the service was used, the reason for the request, applicable consumer law and the payment provider or app-store rules.
Request help
For a billing issue, contact finance@royal-heart.com with the account email and non-sensitive transaction reference. Never email full card credentials.
Refund Policy in practice
Refund eligibility can depend on facts that are not visible from a generic policy page, including purchase channel, local consumer law, transaction status and whether a third-party store or payment provider controls the refund process. Heart Connect therefore avoids promising a fixed refund window that may be inaccurate. A useful request identifies the account and a non-sensitive transaction reference, explains the issue and avoids sending full card details or banking credentials. Billing support can then determine the applicable path without suggesting that every completed purchase will automatically be reversed.
How this fits the Heart Connect service
Heart Connect legal and policy pages are designed to make platform expectations understandable before and during membership. They work together with the Terms of Service and Privacy Policy, and they do not remove rights that apply under local law. Where a process depends on a payment provider, purchase channel, jurisdiction, identity check or safety review, the page explains that dependency rather than promising an outcome that Heart Connect cannot guarantee.
Related guidance: Subscription Terms · Payment Terms · Membership & Pricing
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