Contact Heart Connect — Support, Safety & Privacy

Member and account support

support@royal-heart.com — sign-in, account, product and general member help.
security@royal-heart.com — suspected account compromise or security concerns.

Safety, privacy and legal

safety@royal-heart.com — safety concerns and urgent platform reports.
privacy@royal-heart.com — privacy rights and data questions.
legal@royal-heart.com — formal legal matters.

Business enquiries

finance@royal-heart.com — billing and payment support.
marketing@royal-heart.com — press, partnerships and campaigns.
careers@royal-heart.com — careers enquiries.

Contact Us in practice

A useful support request gives the receiving team enough context without exposing secrets. Members can include the account email, the affected feature, approximate time of the issue, browser or device and a non-sensitive transaction or case reference where relevant. Passwords, one-time codes, full payment-card data, private keys and authentication links should never be emailed. Safety reports tied to another member are best submitted through the in-product report action when possible because that can preserve the relevant profile, message, media or call reference for authorized review.

How this fits the Heart Connect service

Heart Connect public pages explain how the service works without turning private member activity into search content. Account credentials, exact location, private messages, verification evidence and confidential safety records stay outside this public layer. The signed-in experience can change as features evolve, so public explanations focus on durable product principles: adult eligibility, truthful profiles, member choice, privacy controls, clear relationship intentions and safety tools that remain available throughout a connection.

Contact Heart Connect.